Reviews

Average score 8.9, total number of reviews 1461


Customer reviews:


9
James

Evanston

May 15, 2025

Recommendation: Yes

Easy matching of items needed with great savings

Found them in a online search, Looking for replacements for our lift transporters that only can find thru the manufacturer. They charge a enormous amount for their gas springs. Found Gas spring shop online and with their configuration search found we could replace the same item at a much lower cost. Their gas springs are just as good as the manufactures and just as easy to install.


2
Audrea Carmer

LEXINGTON

May 14, 2025

Recommendation: No

terrible customer service

I ordered 2 shocks and 4 eye bolts on April 2, 2025 and the product was on backorder until April 10th. On or about April 12, 2025 I contacted the company to locate my order and was told that the supplier had pushed the backorder date to April 30th. Finally on Friday May 9, 2025 I received the items and tried to use them and they did not work, not even close. So on Monday May 12, 2025 I filled out the return request for authorization and was immediately told that my return was outside the return window.....it had been 3 days and the return window is 8 days so I responded saying no that wasn't possible and I suggested they contact UPS to verify the package was not delivered until 5/9........crickets. I have not heard a word back. I have called the infamous Deborah and left numerous messages and even submitted the return request again and crickets..... this is terrible customer service when I wanted to return and buy the correct ones from Gasspringsshop but after this kind of customer service I will move on. They got me out of $117, don't let them get you too


10
Todd

Gainesville

May 12, 2025

Recommendation: Yes

Quick and easy

Ordering was slick, shipping was prompt, and items were exactly as depicted in the description and schematics.


9
Cody

Newark

May 12, 2025

Recommendation: Yes

Unexpectedly Quick and High Quality

I'm a purchaser for a manufacturing co. we had to find a new source for 40+ metric size gas springs and this site was the only one with in stock. We ordered a small test first, they were of higher quality than we were ordering from our previous vendor and we received them quicker. We placed the order for the rest of them and received them quickly. The only reason for a half a star off is on our bulk order, some of the piston rods were black and some were silver. Ultimately, we are painting the entire product so it doesn't bother us for this build, however, if you're buying in bulk some visual variation may occur but the quality is top notch.


10
Richard

Bloomington

May 10, 2025

Recommendation: Yes

Excellent

Excellent products!!!


4
Imani

Chicago

May 9, 2025

Recommendation: No

You can FORGET communication in a timely manner, AND....

you can HANG IT UP ever talking to a human being. Terrible.


9
Mario

ATLANTA

May 9, 2025

Recommendation: Yes

Confusing to choose, Helpful staff

I was in need a shock for the baby changing stations in supermarkets. Had the brand, size, and all on the shock, but I couldn't locate it online. I contacted this company after perusing the net for long enough and they walked me through how the measurements work, the connections, and the resistance. Once they presented the page to me where you can choose specifics on the shock like length and what not......... my brain leaked out of my ear. So I e-mailed the guy back and he helped me understand it. Pulled the trigger on the shocks they recommended. When they arrived nothing looked the same except for the fact that they are shocks, but they fit perfectly. Job done and billed. The confusing website is why I deducted the 1/2 star. I would say the site is perfect for people that are familiar with the product. Not a first timer at all. This will be my supplier of shocks from now on though. Thank you Ian in Customer Support.


10
Robert

St Gabriel LA

May 9, 2025

Recommendation: Yes

Awesome service

Wow I had a couple very small orders. This was after attempting to get my items from a few other places. These guys have a broad selection you can get exactly what you need.


10
Thomas

Maynard

May 8, 2025

Recommendation: Yes

Springs work as anticipated after installation

Used the online spring simulator to determine the size and the placement of gas springs for my rear bench seat on my 1984 Grumman Pro Fish 16' that I recently restored. After replacing the old piano hinge and installing the springs, bench seat now lifts and closes as I hoped.


10
W

San Diego

May 7, 2025

Recommendation: Yes

Gas spring calculator is a great tool.

The calculator worked reasonably well. Some more examples of door pivot to spring pivots would better illustrate how these locations affect door and spring behavior. But otherwise it works quite well. Ordered items arrived in a timely manner.


6
Andrew

Streetsboro

May 7, 2025

Recommendation: No

Configurator to determine sizing/placement not accurate

I ordered what the configuration tool told me to order. I installed per the layout provided after receiving. What I was given is no where close to holding my lid open. At this point I am gonna have ro return as it is useless and a waste of almost $200

💬 Gasspringsshop.com May 7, 2025:

Hi Andrew,
I was able to locate your recent purchase via your email address. I will be reaching out to you to better assist.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


10
David

Dayton

May 6, 2025

Recommendation: Yes

Great product and quick shipping

I have ordered twice now and their products are very reasonable priced with incredible speed getting their product to me.

💬 Gasspringsshop.com May 7, 2025:

HI David,
Great to hear that you have made more than 1 purchase with us. It is rewarding to see that our customers are able to find what they are looking for and satisfied with their purchase.

Continue to shop with us, we are grateful for you as being our customer.

-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com


10
MICHAEL

Easley

May 5, 2025

Recommendation: Yes

Great, but I didn’t understand what I was buying.

This gas spring works a real charm. In addition, the measurements provided helped me get it installed correctly. Sadly, I misunderstood what it would do. I needed resistance when closing more than opening. So, it works, but not in the way I needed.

💬 Gasspringsshop.com May 7, 2025:

Hi Michael,
I was able to locate your recent purchase with us via your email address. I will reaching out to you to better assist.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


9
Joseph

WEAVERVILLE, NC

May 5, 2025

Recommendation: Yes

We are replacing a gas spring on a Kubota excavator, having to guess at the force needed. It works.

No issues, easy to order and received quickly.

💬 Gasspringsshop.com May 7, 2025:

Hi Joseph,
Thanks for sharing with us your experience with the online Gas Spring Web-Shop. We hope that you will continue to visit and purchase from us.

-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com


8
James

Newton

May 1, 2025

Recommendation: Yes

Very nice product; configuration was easy but could use a little refinement.

The configurator could use some refinement. I needed a ball end with a 30mm threaded stud; however, I received a ball end with a 30mm barrel and a much too short threaded stud.

💬 Gasspringsshop.com May 7, 2025:

Hi James,
I was able to locate your recent order with us from your email address. I will be reaching out to you to better assist.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


10
Steve

Ely

May 1, 2025

Recommendation: Yes

delivered promptly and exactly as ordered

the online tool for customizing the order was fantastic

💬 Gasspringsshop.com May 7, 2025:

Hi Steve,
Thanks for sharing your experience with the online Gas Spring Web-Shop. We are glad that the online calculator was helpful to you. Keep in mind, that we do have Application Engineers available to assist for more challenging or technical questions.

Visit with us again, soon.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


10
Charles

Morrisville

April 30, 2025

Recommendation: Yes

User friendly website, quick arrival and impressive product quality.

User friendly website, quick arrival and impressive product quality.

💬 Gasspringsshop.com May 7, 2025:

Hi Charles,
Thanks for shopping with us at the online Gas Spring Web-Shop. Your experience is what we are hoping that each customer encounters.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


10
Brian

West Chester, PA

April 30, 2025

Recommendation: Yes

Used the calculator online and it turned out perfect!

Built a bar with a 130lb wall that opens out and up. Use the calculator online and ordered the parts it recommended. Install was easy and it worked perfectly! Actually better than expected. Thanks!

💬 Gasspringsshop.com May 7, 2025:

Brian,
Thanks for sharing your experience. We are delightful that not only the online calculator but the purchase was what you expected it to be. We hope that you will continue to shop with us.

-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com


9
Paul

WOODLAND

April 29, 2025

Recommendation: Yes

Your online calc tool is awesome and so was your speed in delivering

I like your online tool. It is particularly important during install to get your ABC coordinates correct. The tow long rams work flawlessly. I'll be back to do more with you

💬 Gasspringsshop.com May 7, 2025:

Hi Paul,
Thank you for visiting the online Gas Spring Web-Shop. We are glad that the online calculator was beneficial to you. Keep in mind, if there is something that you need more assistance with, that we do have Application Engineers available to assist.

-Deborah
www.gasspring.ca
www.gasspringsshop.com


10
Andrew Hamilton

Cincinnati

April 25, 2025

Recommendation: Yes

Excellent gas springs and great customer service

I ordered the wrong pair of springs for my machine because I was replacing springs that I didn't realize had been under-specified (50N!) for the application in the first place. After I ordered struts from them that were stronger (180 N), I was able to return the original pair to Gas Spring Shop for a full refund. I'm grateful for the service and courtesy and not having to discard a perfectly merchantable pair of struts.

💬 Gasspringsshop.com April 29, 2025:

Hi Andrew,
Thanks for sharing your kind words with regards to your online shopping experience. We want to be able to assist our customer throughout their projects as much as possible. Keep in mind that we do have Application Engineers that are available to assist with any technical questions you may have.

Shop with us again soon.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


10
Les

Holmen

April 25, 2025

Recommendation: Yes

Excellent

Website is excellent. Shipping was fast. Great company. Will be doing business again.

💬 Gasspringsshop.com April 29, 2025:

Hi Les,
Thank you for shopping with the online Gas Spring Web Shop. We are delighted that your 1st experience was rewarding. We look forward to future purchases.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


2
Andrew

Boston ma

April 24, 2025

Recommendation: No

This time not great

I love the website and the calculator but this time something is not right. Called and emailed with no response .

💬 Gasspringsshop.com April 29, 2025:

Hi Andrew,
That's not the kind of Reviews that we want our customers to leave. I was able to find your online order via your email address. I have sent you a personal email for better assistance.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


6
Jeff

Charles Town, WV

April 24, 2025

Recommendation: Yes

Calculator is ok. Support responded but could be faster.

The springs the calculator recommended left my rv bed lid open. Had to install latches to keep it closed. Which isn't really a bad thing as normal travel would have the top bouncing, I imagine. Support recommended buying their $30 tool to release some gas. I really didn't want spend more money. And releasing too much pressure would leave the springs useless...e

💬 Gasspringsshop.com April 29, 2025:

Hi Jeff,
Our apologies for your purchase through the web-shop wasn't as pleasant as hoped it would be. Keep in mind, that our Application Engineers are available even though you utilize the calculator to assist with any technical questions you may have prior to making your purchase.

We hope that your next purchase is much more rewarding.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


10
Dustin

Berthoud

April 23, 2025

Recommendation: Yes

Extremely well thought out for something so simple

I wanted a gas spring for a large RV side compartment door but just thought I would have to do trial and error to make one work. Until I found the Gas Spring Calculator on their website! There is a programmer out there that absolutely enjoys their job as this calculator was amazing to work with and eliminated all of the guesswork! Enter in all your measurements and the perfect setup is ready to add to your cart.

💬 Gasspringsshop.com April 29, 2025:

Hi Dustin,
Thanks for sharing your rewarding experience with the online Gas Spring Web Shop. We are pleased that you were able to utilize the online calculator to assist with your purchase. We hope that you continue to visit with us.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


10
ROBERT

Port Clinton, OH

April 21, 2025

Recommendation: Yes

Fast service, excellent product!

Quality product delivered promptly. We had an issue where one of the springs we ordered using the on line tool to calculate strength wasn't strong enough. the spring was promptly exchanged for a suitable part. I am a happy customer!

💬 Gasspringsshop.com April 22, 2025:

Hi Robert,
Thanks for sharing your online shopping experience with us. We are glad that we were able to provide what was needed. We hope that you will continue to think of the online Gas Spring Web-Shop for future purchases.

-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com


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