Reviews

They got me the right product at a good price. The configurator is just what I needed.

The custom spring I ordered came within a very reasonable time considering no other alternatives could be found on-market. It was not damaged, and met all the correct specifications I gave in the form. I would have appreciated a little more confirmation or communication for shipping, but otherwise was a very pleasant ordering and receiving process.

Their stainless steel gas struts are amazing!

Always wondered how to setup some gas springs on a project. You made it so easy. Can’t thank you enough.

Great service

Wrong size retainer rings we're accidentally included with my order. They promptly express shipped the correct ones and included a printout of the process of the correction - from my contacting customer service to it being shipped. Took all of two days. I was pleasantly surprised Would recommend

Replacement for a worn out strut originally from a now out of business company. Couldn't find a replacement anywhere else.

I was not happy when my order arrived and was missing one part I had ordered, I emailed the company and they responded very quickly and apologized. I'm still awaiting the arrival of the part but am confident that it will arrive as promised.

Service was fine. Product was not as described. Shaft was suppose to be 5mm. It was 6. You don’t have 6mm ends listed.

We love the product, but can’t get a response to our emails. We tried to check on our order, no response. We even tried to change our order due to availability times to a higher priced item due to time to finish a job for a customer, no response. We have ordered through you several times and always satisfied with the product, just need to take care and communicate with your customers better

Website calculator works really well. Took lots of guesswork out of the equation. Customer service was also great. They answered my questions quickly and even guided me to another product that they don’t produce themselves (didn’t wind up using the suggested product, but it was still very helpful).

Someone from the company please call me back, or email me!! Please. I need help. I used your configurator/calculator and it didn't quite give me what I need so I need to order more gas springs. Now I know exactly what I want but need a little help from an expert to get the correct part number. gasspringsshock.com please check your voicemail and email!! You should have several messages from me on both. Thank-you.

No problem, perfect fit.

Didn't have exactly what i was looking for but enough options that i was able to find something that worked.

Overall pleased with the calculation and purchase process. However, I did need to move the lower mounts after discovering the cylinders BOTTOMED OUT when I attempted to close the lid on my box. I QUADRUPLE CHECKED all the measurements according to my instructions, but still needed to slightly alter the lower mount position and now all is good. Thank you.

I bought the wrong gas springs and want to return but buy the right ones but they haven't replied to either of my emails. If i don't hear from them soon I will not be doing business with them in the future.

Replacement gas springs for Miele lift door at 1/3 the cost. Thank you.

This supposed OEM direct replacement is not. It has almost no damping when opening or expanding causing the door to SLAM upwards when opening and damaging the hinge on the toolbox door. I can’t believe this junk was $50.

Good product and service.

Ordered replacements for a guard hood on a piece of equipment. Perfect fit, smooth operation

Do not deal with this company. They have a horrible return policy and worst customer service.

Had to find a gas spring for an excavator pilot station lift. Luckily the original part number was still visible. I found the replacement at Gasspringshop.com. Originally was a Stabilus lift-o-mat with a 1900n force. Replacement fit perfectly once I harvested the ends off the old one.

Well, after ordering the wrong cylinder I will try to get the one I purchased to work, I just purchased ends for cylinders, would have been nice to know they didn’t come with ends! You need a better site for your gas springs, granger does not specify poundage and cost. Thought I was getting a cylinder with 6” extension. Instead got a 6” with 2 1/4” rod range! I sure hope statement below doesn’t mean you will be sending my email abroad so I get hundreds of emails! Your next question should also have: “Not sure”

The spring calculator was a good tool. I had some trouble with right sizing the force but customer service was great helping me get what I needed

I called the company several times and left emails about wanting to return springs and get the correct ones. And I never heard back from anyone. I am willing to pay for the return and everything. I just wanted the correct parts.