Reviews

Communication is the key of any successful transaction, when you have a good reliable product combined with the right man power to run the business, success becomes a journey of improvements.

Paid for 2 day delivery but arrived in 3. Returned one spring for recharge and this took more than a week before return to me.

My order was done very quickly, and was happy knowing I could purchase custom gas springs. I actually over estimated the pressure required, but with the ability to bleed off pressure, I was able to get the pressure where I needed. Will always keep your company in mind for all future custom gas spring needs!

I agree with all of the reviews about Gas Springs Shops terrible customer service. Ordered a slightly incorrect spring the first time (easy to do) and have not been able to return it even though I've followed all, of the return instructions. My return package was returned as "unclaimed" and I have not been able to speak with a person since. Think twice and look for somewhere else to buy these products.

The company is not replying to request for returns. I filled out form for RMA # via the site. I've emailed [email protected] and I've left voicemail at 704 8103462. It's been 5 days and no reply. Website has a time frame of 8 days from receipt of item to request return and states they will respond within 48 hours. The only positive comments I have are that the spring looks like very good quality. It is much more expensive than other springs, and you get what you pay for.... It arrived fairly quickly. My only qualm is that customer service is non-existent and one may be out of luck if for some reason the spring will not work for your project and wish a refund.

Passport # 515645068

Very easy to use their website they shipped right away got a very good deal and a great product would recommend to everyone

I tried several times to reach out by phone, leaving messages that were never returned. I ended up just going ahead and purchasing since they have a return policy. I finally got someone to respond, but could not get them to answer my questions about their hardware or installation. They seem like quality products, unfortunately if you don’t know exactly what you are doing with them, you are out of luck. I still have not been able to install them because I’m trying to figure it out on my own.

The gas springs selection process was easy. They work, so far so good...

So far, pretty good - somewhat hard. To talk to a a person

Bought a 20 year old boat and every gas lift on the boat was faulty. Was having trouble finding replacements as the previous manufacturer was out of business. I simply gave them the old manufacturers part number and they matched to exactly. If only everything was that easy. Thank you.

Héctor responded to my email question and helped me decide which springs would fit for my needs - which was extremely useful as I have never bought gas struts before and was unsure on a lot of the metrics.

The Gas Spring Shop design tool is simple, quick and thorough. It takes the complicated equations out of your hands. Delivering a complete solution, including all mounting hardware. Their customer service is fabulous. Responses are quick, patient and thorough.

I’ve purchased two sets of springs for a deck hatch. Had questions and called customer service over 10 times. Left numerous emails for a callback. Did receive replies by email, but could never speak to someone personally. Terrible response, wish there were somewhere else to buy these.

Replacement gas springs for various size sailboat boom vangs, requiring weatherproof, high load conditions were always available. Ordering was easy!

Figuring out exactly what gas spring struts I need for any given project is typically an exercise of trial and error. This website however takes the trial and error away, which is very cool. The problem is they take way too long to ship the product. In the end, I did the trial and error at a local auto parts store and by the time my order came, I Had already solved my problem and simply had to send it back.

Quick and easy order entry

The springs were a perfect fit and just the right Force(N). Super easy to install. The bracket accesories were also a perfect match. No need to drill any new holes. Thanks so much

Website confusing. Gave representative measurements and pictures of door receiving springs. Received 2 very small springs with no mounting hardware or instructions. Contacted regarding this and did receive hardware. Went to install springs. Too small. Now I have 1 broken spring and that is too small. Have contacted representative. Order #WS32841US

Products seem good, but we have several questions about how to fit to our needs.... have left several messages on phone line (always get answering machine), and not received any calls back.

Ordered two struts plus and quality is quite good. But was out of stock when ordered and was delayed beyond that date. Communication was poor. Did not notify me when it was delayed further and did not notify me when it was finally shipped -- it just showed up on my doorstep.

A delightful experience with my first time purchase. I will be buying more in the future

The gas springs fit my Varde IKEA kitchen cabinets, and they finally work again and I'm so happy! They have been broken for a long time and IKEA could not help us since the cabinets were discontinued and no parts were available. It was a pain having to hold up the door with one hand and then taking the dishes out with the other hand. Thank you for having the parts to finally fix our problem cabinets.

Unbeknown to me the spring was out of stock. It took some time until I was notified that my order was received but delivery would be delayed by several weeks. I have a feeling this is a one man operation. Response to my email was slow. I guess blame it on covid.

Great customer service!