Reviews

Easy website to use. Fast shipping

This was my first project that required rather large and powerful struts. I had no ideal how many moving parts needed to be considered in the design. After stumbling around Amazon and several other sites I can across Gas Spring Shop. Their website made the design process quite easy. Ordering the struts I needed was even easier. Thanks Gas Springs!!

Haven't installed the gas struts yet but I have every confidence they will work perfectly. The website tool made me very confident in what I was purchasing and provided clear distances required for mounting, this allowed me to ensure I had the appropriate clearances and got the lift height/weight I desired.

Needed replacement struts for my camper shell and wanted a product not made in China. Paid more but I'm ok with that. Emailed measurements from my spring and was contacted back quickly with a suggestion for replacement. Shipped quickly and fit perfect.

Spring calculator works great, got what I needed. Great website.

Ellie was most helpful in helping me install these properly.

Ordering was easy with online calculator. I was able to consult with engineer and the needed return was handled promptly. I now understand they do not sell lockable gas springs.

An order confirmation email was received, but a shipping notice and tracking information was never received. Last time I ordered from them, those landed in my junk email. This time, I can't find them anywhere. The shipment did arrive promptly, and it was the item I ordered. However, a C clip was missing for one of the brackets. That was another disappointment.

Excellent tools and product, fast shipping very happy

It was my second time ordering. A “reorder”link would have simplified things. Anyhow, products and delivery are great.

Easy

Only issue, could be better priced compared to competitors. Just installed with no problems, hopefully will last n be a great product.

Used the website to select pistons for a wooden trash bin lid. The directions were very easy to follow and the output gave clear guidance on how to install them. Could not be happier with the process and end result.

The design tools on the website were intuitive and produced some great ideas. Bought the suggested parts for my project and couldn't be happier with the results. Super solid springs with strong mounting hardware. Price was good and I had the springs in a couple of days.

My complicated requirements were carefully addressed by your highly competent technical team. Thank You! Your customer service is outstanding.

very good product will buy again in future

Informative website to assist in selecting the correct strut. Quality products, prompt shipping.

After I ordered I noticed an error on my part which affected the bracket layout dimensions. Ellie on the customer service team responded very quickly with a new drawing. Installation went well and the struts worked perfectly.

No Thank You

I had to go through couple of iterations before I purchased right part. I wished they had a better return arrangement if you need to exchange (eg, shipping credit).

I called and needed help with replacing 40 plus year old lift rods and they were extremely friendly and helpful;, and the order arrived in a day!

The tech representative that guided me through my selection was excellent. Very knowledgeable and a pleasure to talk with. Thanks

C

The staff was so friendly, knowledgeable and helpful. I haven't received customer service like that in a long time. You earned a five star rating as far as I am concerned.

You got my business because of the calculator. I had a sloping roof cover on my garbage can shed. And the ability to adjust the center of gravity was so cool. It is so surprising what a small change in installation makes to the functionality. Love your product and tools.