Reviews

Easy to order and fast shipping

Would be 5 stars but they do not send shipping notices, so I did not know when to expect my springs. I only received an automatic order confirmation right after I submitted my order. No other communications. Shipping was fairly quick, though.

Pleasure to do business with a company that understands the customers needs then over delivers

The product quality is great and functions as expected without a glitch. Customer service is the best I've experienced, they are very responsive to the customer. One suggestion I would make is to allow the customer select the shipping company, because the one they use isn't good with on time delivery and their tracking is deceptive.

The search was easy and was able to get the part in a few days. I was glad to see the part was in stock, especially in todays world of inventory shortages.

I searched for a solution for my DIY motorcycle trailer w/folding ramp. I came across the Gasspring Shop. I cannot say enough good things about the calculator tool, it was just simply one of the best automated tools I have seen in years (30+ years in IT). I ordered on a Saturday and it arrived by noon on the following Wednesday. Under the circumstances of COVID and our supply chain issues, etc. I thought they have their processing time nailed down. And needless to say, MADE IN THE USA! I wish I had more projects to do using a gas spring.

Purchased a pair of gas springs for our outdoor TV cabinet. Very smooth and easy to install per the website instructions. Thank you for a great product.

I built a custom floor hatch to access my crawlspace. The online tool helped me configure exactly the struts I'd need to make the hatch open and close properly without slamming open or shut. My struts arrived quickly, looked great, and the online tool helped me with the exact install locations. The hatch opens and closes just right - soft to open, holds position in the middle, and softly opens to full extension, and this with a very heavy (~40lbs) hatch lid. Thank you!

Ironic. I'm being asked to review a product I haven't gotten by the company that hasn't gotten it to me yet.

Product is awesome. Customer service is awesome. Ease of installation is awesome. I’m a general contractor and for my project, I needed a very specific spring to function in a very specific way. Stephanie in customer service was always there to help me with my questions and made sure I received exactly what I was looking for. I highly recommend this company for your gas spring purchase.

Thank you for quickly responding to a shipment concern regarding my order. You made it clear that it was a Fed Ex hold-up and you provided the Tracking #, which we can use to determine when we can expect to receive the product.

Excellent customer service, rapid response to all questions asked, quick delivery of items ordered.

Some difficulty finding the needed spring pressure (0-500N) in your site. It can be my fault.

experience was great.Very friendly, easy to use,& calculate sizes you may need.

I entered my project specifications and installed per instructions. Struts are working perfectly on my attic trap door.

Perfect

Excellent support and delivered on time.

Used the gas strut builder. Fast delivery. When the gas struts arrived, they looked too small for my use, but once mounted they worked perfectly.

My experience was nothing short of AMAZING! Built a little wooden shed to protect my pool equipment & needed some gas struts to help finish off the project by helping support the large opening lid structure. The selection tool and calculator at the Gasspringshop.com website accurately identified the exact hardware I needed and even gave me precise measurements as to how to mount everything so it would open & close properly. Must admit, I had my doubts initially, but decided to give them a try... WOW!!! Turned out to be EXACTLY what I needed and a cinch to install. Call me IMPRESSED - Thanks Gasspringshop!!

Dimensions given were close but not correct. I had to adjust a few times to get them to work right. 1/2 inch made a big difference in how the springs worked. The dimensions look like they are from the hinge point, but that did not work correctly. Also some instruction that you have to remove the wire retainer from the end of the strut would have been good to know. I tried getting them to snap onto the mount and almost damaged the retainer. Just a general installation guide would be nice. I basically mounted the bracket on the door and then checked the compressed length of the spring and made sure the compressed length was 10mm from bottoming out when closed, when open I made sure the spring was fully extended and the door was in the location desired when open. In the end they worked nice.

Worked after regular hours and went out of their way to work with my specs. They give real meaning to the phrase “the customer comes first”.

Detailed website with easy to follow directions on how to order. Shipping was fast, prices inline with competitors, quality parts, overall would buy from them again.

Only reason this is not 5 stars is there the springs come without any instructions, which makes placing the brackets a bit of a hit-or-miss proposition. But in the end they worked far better for our 60 lb basement hatch than we anticipated. They even will hold 10” above the floor so that our cat can squeeze down to the basement to use her litter box!

One of the best designed and informative sites I've used to order the parts I needed.

This is my third purchase from GasSprings. Their online calculator works. This most recent purchase the calculated mounting locations, operating force and length were spot on. I pre-mounted the anchors and when the Springs arrived I just installed them. Worked perfectly.