If the product is received damaged upon delivery, you may refuse delivery and have shipper return product directly back to us OR you may follow the below return process. We do our best to assist you with finding the right gas springs. However, if you have chosen gas springs which do not perform as desired for your project/application, then please follow below return process.
- To request a return authorization number, please contact customer service with the form below within eight (8) days of receipt of shipment. Customer service will provide you a return number within two (2) business days.
- Once return number is received, please ship product back in an unused condition, free from any damage with the original packaging with the return number written on the outside of box. Return shipping cost is not covered.
- Once goods are received and inspected, qualified returns will receive credit for the product based on the purchase price only. This credit will be applied to the same payment method as the original purchase.