Average score last 12 months 8.9, Total number of reviews 1292
Customer reviews:
Los Angeles
April 16, 2024
Recommendation: Yes
Building a one-off engine hatch for a 50-year hot rod boat. We needed gas springs to keep the composite hatch up. The exhaust headers and tight fit to the big block V8 engine complicated the geometry. Gas Spring Shop's calculator allowed us to simulate several configurations before selecting the best one. There is no other resource like it on the internet. It allowed us to engineer a perfect solution efficiently and source the parts to build it. I will use Gas Spring Shop for my future projects.
Anacortes
April 15, 2024
Recommendation: No
I feel as tho Any emails that I sent were not read and understood. I asked to be contacted by phone, and no effort was made to do so. I had sent a spring to you to be matched for length and all i was told is I will receive a refund.
Gordon
April 15, 2024
Recommendation: Yes
ordered a gas spring for a mini excavator and was simple to find and order
vermontville ny
April 14, 2024
Recommendation: Yes
Because of my inexperience with gas struts,I asked for some guidance and it took almost 3 days for a response.During that time ,I became impatient,ordered what I thought was correct.It wasn't,didn.t work and one strut broke.I will be more patient next time and lower my expectations for a timely response.
Columbia, SC
April 11, 2024
Recommendation: Yes
Easy to use website. I have boighft several.over the yewrs and the product configurator page always dispels the mystery around what to purchase. Produce arrives fast and always in good condition.
Johnson City
April 10, 2024
Recommendation: No
I have called, emailed and called again multiple times. No return call or email regarding an order that we have been waiting on for awhile.
Broken Bow
April 9, 2024
Recommendation: Yes
The on line option made it simple especially when you can view past orders.
Baldwinsville
April 9, 2024
Recommendation: No
Will not reply to calls or return notifications
💬 Gasspringsshop.com April 12, 2024:
Hello Alex,
Our apologize for this situation, it seems our CSR made a mistake on the email address, we dids just send another email asking about your project questions, hope this can be solved asap.
Gas Spring Shop
Milwaukee
April 8, 2024
Recommendation: Yes
Needed replacements for my RTT and they were delivered fast and work like a dream, ready to get the camping season started.
Orlando
April 6, 2024
Recommendation: No
Wrong product. Called, left message to call back but never received a call. No way to return. Do not recommend.
💬 Gasspringsshop.com April 12, 2024:
Hello Daryl,
Our apologize for this situation, we had a lot of calls in those days and we already are in a process with you to do this return i hope this can be helpful for us to be considered in your future projects, we will do the refund as soon as we receive the material.
Gas Spring Shop
Cove Neck
April 5, 2024
Recommendation: Yes
The best part.
Northport
April 3, 2024
Recommendation: Yes
Very impressed with the calculator on the web site. Order included all the parts I needed. Didn't take long to get the spring.
Victoria,tx
April 1, 2024
Recommendation: Yes
No one answers phone. The product failed in a very short time. I am sending back to see if they will warranty it.
💬 Gasspringsshop.com April 12, 2024:
Hello John,
Our apologize for this situation, our CSR send you an email asking you if want to return your material to check it with the quality team, but we never get an answer, we did just sent a 2nd email, hope we can help you with this issue
Gas Spring Shop
Delray Beach
March 29, 2024
Recommendation: No
Ordered and paid for an order march 15. Tried to call to inquire when it would ship. 2 email responses that were worded so poorly , it left me in limbo not knowing the status of my order . Called both customer service number and parent company phone numbers, which only went to unanswered voicemail. Several follow up emails I sent were unanswered. I will cancel the order today at noon with my credit card company if I haven’t received an answer. THIS WAS POSSIBLY THE WORST CUSTOMER SERVICE EVER!
💬 Gasspringsshop.com April 12, 2024:
Hello Frank,
Our apologize for this situation, we had a lot of calls in those days, we did just send to you an email with the information and a possible option so you can receive a partial from your order asap and the rest when the components arrive. Please advise if you have more questions
Gas Spring Shop
Homer
March 18, 2024
Recommendation: Yes
These gas springs look extremely durable, can’t wait to install on my boat. Great product, fast shipping.
Lincolnville
March 15, 2024
Recommendation: Yes
I placed several orders with Gasspringsshop.com, two of which I made incorrectly and cancelled/returned. Customer service was extremely helpful and supportive throughout the process. Ultimately I got springs that fit my application and are working very well. Thank you!!
YUMA
March 15, 2024
Recommendation: Yes
Strut is functioning perfectly on my RV awning. After some difficulty with communication, the company issued me a refund for an erroneous duplicate charge. I am happy and satisfied with the performance of the strut and that I received a correct refund.. I will order from them again if necessary
Essex
March 13, 2024
Recommendation: Yes
Gasspringsshop.com made it really easy to select and order the proper pistons for my needs.
Sauquoit
March 13, 2024
Recommendation: Yes
See above.
MIDDLETON
March 12, 2024
Recommendation: Yes
Competent sales staff, everything is always awesome!
Santa Rosa
March 12, 2024
Recommendation: No
Sent several emails to customer service with no response. The calculator doesn’t work and is a misleading tool. This company apparently just a seller and doesn’t care whether their product performs.
💬 Gasspringsshop.com April 10, 2024:
Hello Ronald,
Our apologize for this situation, we really appreciate your review this will be considered to to better the things in the future, we had new people on the company so this affect on the customer service operation, i hope we can help you better in the future.
-Gas Spring Shop
East Millbury
March 11, 2024
Recommendation: Yes
Excellent online tooling. Everything was packaged and shipped well. Hydraulics look well made and operate as expected.
Mc Bain
March 9, 2024
Recommendation: Yes
Asked customer support for help identifying what I needed. They got back with me promptly and I was able to order what I needed. Great service and value
SAGINAW
March 8, 2024
Recommendation: Yes
Found what I needed, the price what good and super fast shipping!
Forest Hill
March 7, 2024
Recommendation: Yes
perfect transaction, there online calculator saved the day
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💬 Gasspringsshop.com April 10, 2024: