Average score last 12 months 9, Total number of reviews 1279
Customer reviews:
Delray Beach
March 29, 2024
Recommendation: No
Ordered and paid for an order march 15. Tried to call to inquire when it would ship. 2 email responses that were worded so poorly , it left me in limbo not knowing the status of my order . Called both customer service number and parent company phone numbers, which only went to unanswered voicemail. Several follow up emails I sent were unanswered. I will cancel the order today at noon with my credit card company if I haven’t received an answer. THIS WAS POSSIBLY THE WORST CUSTOMER SERVICE EVER!
Homer
March 18, 2024
Recommendation: Yes
These gas springs look extremely durable, can’t wait to install on my boat. Great product, fast shipping.
Lincolnville
March 15, 2024
Recommendation: Yes
I placed several orders with Gasspringsshop.com, two of which I made incorrectly and cancelled/returned. Customer service was extremely helpful and supportive throughout the process. Ultimately I got springs that fit my application and are working very well. Thank you!!
YUMA
March 15, 2024
Recommendation: Yes
Strut is functioning perfectly on my RV awning. After some difficulty with communication, the company issued me a refund for an erroneous duplicate charge. I am happy and satisfied with the performance of the strut and that I received a correct refund.. I will order from them again if necessary
Essex
March 13, 2024
Recommendation: Yes
Gasspringsshop.com made it really easy to select and order the proper pistons for my needs.
Sauquoit
March 13, 2024
Recommendation: Yes
See above.
MIDDLETON
March 12, 2024
Recommendation: Yes
Competent sales staff, everything is always awesome!
Santa Rosa
March 12, 2024
Recommendation: No
Sent several emails to customer service with no response. The calculator doesn’t work and is a misleading tool. This company apparently just a seller and doesn’t care whether their product performs.
East Millbury
March 11, 2024
Recommendation: Yes
Excellent online tooling. Everything was packaged and shipped well. Hydraulics look well made and operate as expected.
Mc Bain
March 9, 2024
Recommendation: Yes
Asked customer support for help identifying what I needed. They got back with me promptly and I was able to order what I needed. Great service and value
SAGINAW
March 8, 2024
Recommendation: Yes
Found what I needed, the price what good and super fast shipping!
Forest Hill
March 7, 2024
Recommendation: Yes
perfect transaction, there online calculator saved the day
High Falls
March 7, 2024
Recommendation: Yes
HI, I looked all over online for a gas piston to replace the 25-year-old one that aged out for my attic hatch cover. I finally found that gassprintsshop.com had the part. The only other option I found was to order it from England at double the price. Hector at Customer Service made sure I got the right part. Thanks Hector!
Fletcher, NC
March 6, 2024
Recommendation: Yes
I needed something to make a 16-lb. window seat open and close more easily. Friction hinges were unreliable. The calculator at Gasspringsshop.com is an amazing app! I entered the most accurate info I could. It recommended a 6-15-100, which I ordered. But after reading the website more thoroughly, I found I could reduce the force on the hinges with something smaller, a 4-12-150. So I asked Héctor in customer service to cancel the order and let me start again, this time with the smaller spring. He was very polite understanding and wonderful to work with. Couldn't have been easier! The smaller spring works like a charm. Now the window seat opens and closes easily and stays wherever I put it without falling on my head or fingers. I am a big fan of these springs, and I'll be looking for other uses. And I'll get them here, at Gasspringsshop.com.
Huntington Beach
March 5, 2024
Recommendation: Yes
Used online design application for lifting a drill press belt cover. Results work very well and would recommend for other applications. Online ordering was seamless and parts were delivered in a timely manner with updates along the way. I will use Gasspring in the future and highly recommend them.
Rocky Ridge
March 5, 2024
Recommendation: Yes
Only request is put a print out of the assembly guide in the box. No internet from my woodshop
Boardman
March 1, 2024
Recommendation: Yes
Easy to place an order, items arrived in a timely manner, and as expected
Odessa
February 29, 2024
Recommendation: Yes
Fantastic product in fantastic service.
Burlington
February 26, 2024
Recommendation: Yes
My original shipment of 4 pistons was missing the 2nd bag of 4 bearing shoes. The company shipped a replacement order and it was the wrong part, I received the M8 EYES only. I still need 4 of the M8 Bearing shoes. The 2 pistons I was able to install on a very heavy wood bulkhead basement door work very well.
Minneapolis
February 23, 2024
Recommendation: Yes
I loved being able to design a product layout online. I was able to order with confidence that the product would perform as intended. After following in the installation instructions, the first test was a perfect success!
Columbia
February 22, 2024
Recommendation: Yes
Briana Barnett was amazing to do business with what an amazing employee I’m independently owned and an automotive shop owner she absolutely went above and beyond on a custom set of struts that was only available from the uk after receiving 2 sets and both failing she was able to solve my problems again first class experience thanks Danny’s Automotive
Disputanta
February 17, 2024
Recommendation: Yes
Representative professional friendly knowledge of product excellent Helpful stick to promise made 100%
Merced
February 16, 2024
Recommendation: Yes
Good information for what I was looking for and very responsive and helpful for what I need. Most importantly very polite! You don’t see that sometimes with other businesses.
CHANHASSEN
February 15, 2024
Recommendation: Yes
This was my first time purchasing items from them and it went well.
Sioux Center
February 14, 2024
Recommendation: Yes
The website was easy to use and I got what I ordered
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